Posts Tagged:AI

ITW 2019: The Road to Atlanta

International Telecoms Week (ITW) 2018 was a huge success for the Ilex team. We had our best year yet. It was great to catch up with our clients and B2B tech and telecoms companies from around the world. We shared our thoughts on the future of Carrier business and how innovation really demands communication.  …

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Mobile World Congress 2018: Is Mobile Creating a Better Future?

The theme for this year’s Mobile World Congress (MWC) is “Creating a Better Future”. It is an interesting choice considering last year’s theme was “The Next Element” and 2016’s was “Mobile is Everything”.   It is almost like MWC is refocusing on a positive story and anticipating a backlash against always-on, automated and an Artificial…

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How KLM Is Servicing Its Social Media with Artificial intelligence

Customer Relationship Management (CRM) is critical to upholding a brand’s reputation; an unhappy customer can be lost to a competitor or can create negative reviews. It is therefore important that if a customer needs to contact your company they have multiple options for doing so. All customers are different and prefer communication via different means.…

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